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In short...Lost my address, couldn't seem to find my email so just held the item for 4 days until I contacted them to find out what was going on. Spoke to a guy who, was clearly not very smart, and apparently the guy I had organised transport with had gone on holiday...
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1.0
#1296543
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You should read the review before using a service. Don't waste you time and money with those incompetent jokers. There are just middle men and are unable to control the ins and outs of the delivery. You will be more likely to get your delivery 2-3 weeks after they...
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1.5
#1250341
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Worst customer service I have ever had!!!!! I am shocked that a courier service can mess up so badly that their client (ie me) has to explain paper work and do the liaising with DHL because of their incompetence in sending a package from Australia to New Zealand - and...
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1.4
Liverpool, New South Wales
I didn't like
  • Customer service
#1209993
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There is a very nasty, churlish female manager at Springwood, Pack & Send. Tania constantly interrupts before you can finish stating your concerns. Says "go ahead and use someone else". Thinks it's legitimate that they demand that I wait for them at their convenience...
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1.0
#996906
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Pack And Send Delivery Service Review

Packaged a painting and it was delivered with a hole in it. Would not reimburse shipping cost. Insured for 1,000. Bad company
#994297
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I had my belongings shipped over from Australia to the UK only to find I have had about $600 of items stolen! I am very angry, my expensive lock on my tool chest had been removed And certain items in the the box removed. My fishing reels was taken from my suit cases...
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Enfield, Enfield
#817575
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I was utterly displeased with Pack & Sends service and advise against using them. Issue #1) Simply customer service. I was told I would receive my bag within 5- 8 businesses. Two weeks went by before I finally received a message from them stating my package was...
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I didn't like
  • No customer hospitality
  • Customer service
  • Lack of knwoledge
#751918
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Please be advised that I would like to lodge a formal complaint with regards to the delivery of my personal belonging. I was advised by your team that my belongings will be arriving at my new location on MONDAY (13/7/2015), however, despite what was claimed by the...
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1.0
#666764
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This is literally the worst service I have received in a very long time. I paid a ridiculous amount to get a parcel shipped return from Auckland to Melbourne. Upon the return service, I had been advised that my parcel was ready for collection, to which I advised the...
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#582950
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Contact Pack And Send

Mailing Address:
PACK & SEND Holdings Pty Ltd
Unit 3C, MFive Industry Park 1 Moorebank Avenue
Moorebank, NSW 2170
Australia
Phone:
+6 129 822 5622
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A small parcel was sent from Brisbane to Melbourne on 6th Nov 2014 between 4-5pm. It arrived at my address in Kew Melbourne on Monday 10th Nov. 6pm. Cost a staggering $209. Initially the person posting was told it would arrive in the a.m Monday. It was only after...
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Anonymous
Anonymous

I agree. They want to charge me over $1600 to move a fridge and dishwasher from Sydney to Brisbane. I transported a car from Melbourne to Brisbane a few years ago for $400. ...

1.0
Hornsby, New South Wales
#578804
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